Incident response template: free, editable diagram
Detect, mitigate, communicate, and learn. This starter has 9 steps and 1 decision points. Open it as a real canvas with shapes and arrows you can restyle, extend and share, then turn the action steps into tasks.
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What is in this template
9 steps, 1 of them decisions, in diagram order. Rename, remove or add branches once it is on your canvas.
- 1Alert fires
- 2Customer impact?
- 3Page on-call and open an incident channel
- 4Monitor and log it
- 5Mitigate or roll back
- 6Post a status update
- 7Confirm recovery
- 8Write the postmortem
- 9Follow-ups assigned
Get the Mermaid source
Mermaid source
flowchart TD
detect([icon:bell-ringing Alert fires]) ==> triage{Customer impact?}
triage ==>|yes| page[icon:phone-call Page on-call and open an incident channel]
triage -->|no| watch[icon:eye Monitor and log it]
page ==> mitigate[icon:arrow-back-up Mitigate or roll back]
mitigate ==> comms[icon:speakerphone Post a status update]
comms ==> resolve[icon:heartbeat Confirm recovery]
resolve ==> postmortem[icon:notebook Write the postmortem]
postmortem ==> actions([icon:list-check Follow-ups assigned])
classDef tone-danger fill:#fee2e2
class detect,page,mitigate tone-danger
classDef tone-warning fill:#fef3c7
class triage tone-warning
classDef tone-neutral fill:#e5e7eb
class watch tone-neutral
classDef tone-info fill:#dbeafe
class comms tone-info
classDef tone-success fill:#dcfce7
class resolve tone-success
classDef tone-accent fill:#fae8ff
class postmortem,actions tone-accentPaste it into the free Mermaid editor or your own docs.
Questions
- What is the incident response template?
- Detect, mitigate, communicate, and learn. It is a starting diagram you adapt to your own process.
- Can I edit it?
- Yes. It opens as normal shapes and bound arrows: rename steps, add branches, restyle, and collaborate live once you have an account.
- Do I need an account?
- No. You can open it in a guest canvas saved in your browser. Create an account to keep it and share it.